Items Damaged in Transit
If your order arrives damaged in any way, contact us immediately by email firstname.lastname@example.org or by phone 07 4787 2255. We’ll do our best to resolve the situation as soon as possible.
If you believe the product you have purchased form us is faulty, please contact us immediately by email email@example.com or by phone 07 4787 2255.
Your item may need to be returned.
Once our warehouse receives the goods, our returns team will inspect them.
Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible.
We will process your return within 1-3 business days of receiving your item.
A full refund including shipping costs will be available for all goods with major faults/defects in accordance with the Australian Consumer Law.
If you have any questions or concerns, please do not hesitate to contact us at firstname.lastname@example.org or on 07 4787 2255.