If you don't love your purchase from Titley’s Footwear, we will happily offer an exchange or refund providing the following conditions have been met:
Your return items will be assessed once they are received and an exchange or refund will be issued if the above conditions are met.
The cost of the return postage to Titley’s Footwear is the responsibility of the customer. Titley’s Footwear will not be held responsible for loss or damage of your return during transit.
Please complete the Returns Form that was sent to you with your order and include this with the item you wish to return. Or download the form HERE
Please post your return to:
64 Gill Street
Charters Towers QLD 4820
If a fault appears in your product through normal wear, please contact us immediately using the above contacts.
Your item may need to be returned.
Once our warehouse receives the goods, our returns team will inspect them.
Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible.
We will process your return within 1-3 business days of receiving your item.
A full refund including shipping costs will be available for all goods with major faults/defects in accordance with Australian Consumer Law.