LOSS, DAMAGE & DELIVERY DISPUTES
If your tracking does not show as delivered within the recommended time frame, please contact us on firstname.lastname@example.org and we will launch an inquiry on your behalf with the Shipping Carrier.
If your parcel is damaged in transit, please contact us as a priority on email@example.com and we will provide instructions on how to proceed with a resolution.
In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Titley’s Footwear and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.
SECURITY & DISPATCH DELAYS
We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction.
If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities.
The decision to do so is at our sole discretion.
If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery time frame is subject to the dispatch date.